Some one claiming to be an occasion Warner cable tv professional is definitely spilling advice on Reddit.
Your time Warner Cable, the second-largest service provider of TV set and websites in the usa, explained Quartz that it must be investigating the posts. “We’re not able to validate when this individual is really an up-to-date or original staff member,” a spokesman said.
Reddit cellphone owner cableguy_the begun an “Ask myself all” (AMA) line, thread photo of their identification document banner and consistent as proposed evidence of their tasks. His or her answers to the queries coming in are extremely candid. Below are some parts (typos stored).
On Comcast’s pending obtain period Warner cable tv:
You want the merger because latest team in charge may be the worst recently historical past. Many folks acquiring fired because not possible metrics. Most of the run continues fond of support staff and stripped from those who truly check out the housing and restore troubles . It’s chaos in addition to the providers is being powered like stool IMHO [in my personal modest viewpoint].
Regarding stress between professionals and support service representatives:
Yea client service reps and specialists are actually battling a warfare that nobody views.